Conducting Business Online
We encourage all residents to pay their utility bills online through our secure website using your account number. If you cannot pay online, there are a few more options available.
Pay with a credit card through our automated phone system. Call (919) 557-3925. Press option 1. Please have your account number ready.
Mail your payment to:
P.O. Box 8
Holly Springs, NC 27540
Drop off your payment with your bill in a sealed envelope labeled “utility payment” in our drive through secure payment drop box. This is located in the side parking lot next to Town Hall. You can include a check or money order. For those who must pay by cash, please include an email address so we can send you a receipt.
Gov. Cooper’s March 31 executive order prohibiting utility disconnections or late fees for nonpayment has been extended until July 29, 2020. Utility customers are encouraged to pay what they can to avoid accumulating large balances and to contact Finance staff to arrange payment plans. Learn more about payment options during COVID-19.
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