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Utilities: Billing & Customer Service
Meter boxes Repair Project 11/2019 - 2/2020
Town contractors will be making repairs to your meter/meter box. Contractors will use minimally invasive efforts to any landscaping located in the area of right of way. However, in the event landscaping is disturbed or damaged, the Town will not repair the landscaping. You may wish to prepare the area and remove any landscaping prior to this repair. If you have any additional questions, please call 919-557-3925
Utility Department Function
- Billing and payment collections for water, sewer and solid waste services
- Help understanding and resolving issues with your water bill
- Monthly meter reading
Online Services
- New account set up for water, sewer, garbage, recycling and yard waste.
- Disconnect utility service.
- Pay utility bills online using your account number.
- Learn about payment options and arrangements.
- Receive your bill electronically. Click here to log into your account. Then select the e-bill option to sign up for this service.
Guide to Utility Services
Water / Sewer
| Billing Question / High Bill Concerns | (919) 557-3925 Press option 3 |
| Connect / Disconnect Service |
(919) 557-3925 Press option 2 |
| Water Quality Issue |
(919) 552-5920 |
| Water Service Concerns / no Water |
(919) 557-3925 Press option 8 |
Garbage / Recycling
| Bulk trash item for pickup Click here for more information about Town policies and fees regarding large amounts of yard waste and debris. |
(919) 552-5920 |
| Garbage / Recycling missed |
(919) 552-5920 |
| Need moving boxes picked up The Town will pick up a maximum of seven boxes at no charge to residents. Details. |
(919) 552-5920 |
| Replace/Repair garbage or recycling container |
(919) 552-5920 |
Yard Waste
| Grass clippings to be picked up |
(919) 552-5920 |
| Limbs / Leaves to be picked up |
(919) 552-5920 |