Holly Springs Residents Give High Marks for Town Services and Note Areas For Improvement
The results are in for the 2023 Town of Holly Springs Community Survey. Residents have a very positive perception of the Town with 92% of respondents saying Holly Springs is an excellent or good place to live and 93% rated Holly Springs as an excellent or good place to raise children. Respondents rated satisfaction with major categories of Town services as very satisfied and satisfied at 96% for quality of fire services, 95% for quality of police services, 88% for quality of parks and recreation programs and 88% for quality of customer service from Town employees. In fact, satisfaction with Town services is much higher in Holly Springs than in other communities. Holly Springs rates above the U.S. average in 44 of 46 areas with satisfaction for the overall quality of Town services at 29% above the U.S. average and satisfaction with customer service from Town employees 45% above the U.S. average.
Top Community Priorities
While most residents appreciate the excellent quality of life in Holly Springs, they also took time to help the Town identify areas that should receive more attention. Top community priorities identified in the survey include management of traffic, management of growth/development, number of walking and biking trails, adequacy of street lighting, visibility of police in retail areas, and maintenance of Town streets.
“This marks the second time that the Town has hired an outside firm to conduct a statistically valid survey to find out what residents think about Town services,” said Holly Springs Town Manager Randy Harrington. “We plan to do these surveys every two years so we can track feedback from residents to help the Mayor and Council assess priorities and redefine our strategic plan.”
Trends from 2021-2023
Some interesting trends that can be tracked from the 2021 to 2023 survey include satisfaction increases of upwards of 20% in customer service across multiple departments that could be traced back to the decision to create a new 311 service for the Town that launched in Spring 2023. Other significant increases of more than 20% was the ease of locating information on the Town’s website, ease of paying the Town utility bill and ease of paying fees for parks programs. Trends that show a decrease in satisfaction included management of growth, ease of travel from home to work, and availability of parking downtown.
“I can’t be prouder of how hard Town staff works to give our residents great customer service day in and day out,” said Mayor Sean Mayefskie. “I do think that life has changed a bit here from 2021 to 2023, and that change is reflected in the survey responses, especially around traffic. In 2021 there were still a lot of people working from home, and our population has grown significantly in that short period of time. We know the challenges that Holly Springs faces as a fast-growing municipality, and we really appreciate getting honest input from the community so we can target our resources to those areas that need it the most.”
Survey Results Online
In addition to the 158-page survey report, the Town has published maps that show survey responses geographically throughout Holly Springs, plus a list of responses from the open-ended questions in the survey. You can find all the results at hollyspringsnc.gov/communitysurvey.