Frequently Asked Questions

It depends on what type of project you are going to do. Visit our Homeowner's Guide or Nonresidential information section for more information. Or email our Permit Technicians at DSPermitting@hollyspringsnc.gov.

Permits are mainly about safety. By enforcing construction standards, they give you and the other occupants of the building the best chance to avoid fire, structural failure or something as simple as a child getting his head caught between stair posts. If you decide to move, the permit process also protects future owners. Bottom line, we want to help protect you and yours.

The first reason to obtain a building permit is that it's illegal not to. If you fail to get a permit for work that requires it, you can be fined. You may be forced to remove a building or tear out completed work. But there are plenty of positive reasons for following the permit process as well, just a few reasons are listed below:

• It keeps your contractor honest. To beat out the price of a competitor, a profit-driven contractor might be tempted to cut corners. Would you know it if he did? Most construction work ends up hidden behind walls and under floors. A building permit requires that a contractor use sound and safe methods and materials. And inspections assure you that he does so.
• It guides your do-it-yourself project. No matter how handy you are, you aren't likely to know everything about modern building practices. When you get a permit, you'll have to show the building department your plans. If they don't follow the codes, the building inspector will ask you to revise them. But if you never apply for a permit, you might go ahead with work that's dangerous or unsound.
• It keeps your insurance valid. Building done without a permit can mean that your insurance company may not honor your policy. A fire resulting from work without a permit could leave you holding the bag. If someone falls off a deck that was built without a permit, your liability insurance may not cover his or her injuries.
• It's valuable when you sell your home. If you perform work without a permit, you can assume a potential buyer will know about it. The permit process is a matter of public record. In addition, you may be required to sign a Property Disclosure Statement, in which you have to reveal all problems or defects in the property. Having all the necessary permits makes the sale proceed much more.

Applying is easy using our CityView portal! 

Visit our help page.

Simply put, a plot plan is to show the proposed building area on a plot of land.  A survey is drawn to show what is actually on the plot of land and must be signed and sealed by a licensed Surveyor.

Each case is unique. Contact us at DSPermitting@hollyspringsnc.gov for instructions on how to proceed.

Yes, property owner (single family dwellings only) can do their own building, electrical, plumbing, and mechanical work. The owner does not need to be licensed in any of these areas; however state law requires that the property be the owner’s primary residence for at least twelve months after completion of the work. A notarized affidavit is required. Owner Affidavit

Click here to visit the N.C. Department of Insurance website.

The Online Permitting Services allows citizens to track permits in a convenient way any time of day. It also allows a registered contractor to request permits, schedule inspections as well as check results as they are posted. A new feature added recently allows a contractor to upload required documents directly to an issued permit. Access Public Information Search

There are many variables that affect the cost of permits. The cost of building permits starts at $78, but can sometimes be as much as $100,000 or more. Permit cost can be based on the number of trades (building, electrical, plumbing or mechanical), the total square footage of the project, the total cost of the project, the type of project and a variety of other things. Many times we cannot tell how much a permit will cost until a thorough evaluation of the project is made. For a more detailed estimate, email DSPermitting@hollyspringsnc.gov.

All permit fees must be paid prior to permit issuance.

Online payments: If you are a registered user of the CityView Portal, you may pay online (max payment amount is $25,000)

Pay by phone with credit card: Call our front desk at 919-577-3229, to pay over the phone by credit card (max payment amount is $2,500)

Mail: Mail checks (made out to Town of Holly Springs) to PO Box 8, Holly Springs, NC 27540

In Person: You may pay at Town Hall at the front desk of Development Services at 128 S Main St, Holly Springs, NC 27540

*Checks are required for permits over $25,000.

Yes. Submit the pool plans and a survey / plot plan showing the location where the pool will be placed on the property. Please indicate if plot is fenced in and what type of gate latch is present.

For CityView Portal users - Log In. Click on the My Items page. Click on the My Upcoming Inspections tab. 

For those without access to the permit information on CityView, you may call 311 (if in Town limits), or (919) 577-3111 (if outside Town limits), on the morning of your inspection to obtain the Inspector's name and cell phone number. The Inspector will be able to provide an estimated time.

HVAC (Trade) Permit is required for the  installation, extension,  relocation, replacement and general repair of any heating, air-conditioning or venting system.

Bills are due by the 25th of each month to avoid a $10 penalty. If you do not pay your bill by the 25th, you incur the $10 late charge. You have until the 15th of the following month to pay at least the previous month's bill to avoid disconnection of service and a $35 penalty.

Pay online, over the phone,  in person at Town Hall, by bank draft, or by mail. View more information at the Payment Options section of our website.

We currently only have one billing cycle available with one due date.

To start your residential water, sewer, garbage, recycling, and yard waste services with the Town of Holly Springs, complete a utility application and submit it to customer service to be processed. If a deposit is required, we will call you to collect the deposit by credit card once the application is processed. If you are buying a home and can provide us with an intent to purchase or the first page of your closing disclosure, we will waive the deposit.

Yes. To avoid paying sewer charges when irrigating your lawn or using outside water, you can have a second water meter installed by the Town of Holly Springs. To start this process, contact Development Services at (919) 557-3915. Once the permit has been paid for and picked up, the installation process can take up to 30 days to complete.

If you’re a residential homeowner and you have paid your water bill on time for the last 12 billing cycles, we can apply your meter deposit, less the $15 service charge, to your water bill. Simply fill out the Water Meter Deposit Request form online or call Finance at (919) 557-3925, press option 2. If you are renting your home, or if you have a commercial/business account, your deposit will be applied to your final bill.

Yes, if you've had utility service with the Town of Holly Springs for at least 12 months, you are eligible for a one-time per 12 months waiver of a utility bill late fee. Fill out the online form within 30 days of when the penalty was assessed.

Please reach out to these agencies directly to request assistance.

• Western Wake Crisis Ministry: (919) 362-0657
• Wake County Health & Human Services: (919) 212-7000

Click the green "Apply" button next to the job opening you are interested in to complete an online application. The Town of Holly Springs receives applications online only. If you do not have access to a computer with an internet connection at home, please visit a computer station in the Town Hall lobby or at a Wake County library.

No; our system is not set up to do this. 

Please visit BuckleUpNC.org to search for nearby locations that offer car seat checks.

Call 9-1-1 only for emergency situations where immediate police, fire or EMS assistance is needed. When calling 9-1-1, be prepared to provide the address or location and a brief description of the nature of the emergency. 9-1-1 is available 24 hours, every day.

To obtain copies of incident and arrest reports, please complete the Public Records Request form. To obtain copies of accident reports, visit the North Carolina Division of Motor Vehicles.

This service is not currently offered by the Holly Springs Police Department. Please visit BuckleUpNC.org to search for nearby locations that offer car seat inspections.

Fingerprinting and criminal background checks are done at the Wake County City-County Bureau of Identification located at 3301 Hammond Rd. in Raleigh. The agency's number is (919) 856-6300.

Licensed drivers may operate a golf cart on public streets with a posted speed limit of 25 mph or less under certain conditions. The cart must be registered with and permitted by the Town. Click here for more information.

Call 311 or (919) 577-3111 if outside Town limits. Or, request a new cart using the Holly Springs Connect app or website!

Break down all boxes, and place the boxes in 3'x3' square stacks beside your curb the night before your scheduled pick-up. All packing materials need to be placed in your garbage cart. You also can take flattened boxes to the Wake County Convenience Center located off Old Smithfield Road or contact GFL at (919) 662-7100 following a move to request a bulk box pick-up for a fee.

Only household garbage, preferably bagged, should be placed in your cart. Bagging helps keep your garbage cart clean and reduces windblown litter. Continue to place recyclables in the labeled recycle bin for collection.

GFL Environmental, the Town's waste contractor, will collect up to 7 boxes, broken down and tied into a 3x3-foot bundle. Remove packing material and flatten boxes. Please place the bundle next to the recycling cart on your scheduled service day. Boxes with food residue cannot be recycled.

To arrange payment for collection of additional boxes, contact GFL Environmental directly at (919) 662-7100. You can also take flattened boxes to the Wake County Convenience Center located off Old Smithfield Road.

Construction debris and large items can be taken to the Wake County Convenience Center off Old Smithfield Road. Automotive parts, tires, hazardous waste, hot ashes, and corrugated cardboard are prohibited. They can be taken to the South Wake Multi-Material Recycling Facility next to the convenience center.

Garbage must be bagged and left next to the garbage cart for pick up.

Recyclables will not be collected if they are not in the cart.  

Public Works maintains Town roads, sidewalks, and rights-of-way. Click here to connect with Holly Springs 311 to report a pothole, street maintenance, or sidewalk concern online, or call 311 or (919) 577-3111 if you are outside Town limits.