Water Billing Policy

  • Bills are calculated and printed as of the bill date noted on the bill. Utility bill balances are due by 5 p.m. on the 25th of each month to avoid a $10 fee.
  • If your account has a previous balance, you must pay the past due balance by 5 p.m. on the 15th of the following month to avoid a $35 disconnection fee. If payment is not made, your services will be disconnected.
  • In the event your services are disconnected for nonpayment, the entire balance of the account must be paid in order for services to be restored. No checks will be accepted. It may take up to two full business days to restore your service.
  • If you have a change of mailing address, phone number, or email address, please complete the online form.
  • If you would like to receive an electronic bill, please log onto our online portal and choose eBill enrollment. A confirmation link will be sent to your email address.
  • Click here for ways to make payments.
  • Acceptable methods of payment are: Cash, Check, Money Order, and Bank Draft. Accepted credit cards are Mastercard, Visa, and Discover.
  • Customers are responsible for ensuring payment is received on a monthly basis. The Town is not responsible for any failure or delay in the delivery of bills by the postal service or email provider.
  • Payments made online, over the phone, or left in our drop box after 5 p.m. will be processed the following business day. 
  • Customers will be charged for checks or drafts returned for insufficient funds. The Town cannot accept postdated or two-party checks. Please include your utility account number on your check.
  • Click here to view the Customer Care Policy.

2023 Dates

Date Bill is Released Date Bill is Due Cut-Off Date
March 31 Tuesday, April 25 Tuesday, May 16
April 28 Thursday, May 25 Monday, June 19
May 31 Monday, June 26 Tuesday, July 18
June 30 Tuesday, July 25 Wednesday, Aug. 16
July 28 Friday, Aug. 25 Monday, Sept. 18
Aug. 31 Monday, Sept. 25 Tuesday, Oct. 17
Sept. 29 Wednesday, Oct. 25 Thursday, Nov. 16
Oct. 31 Monday, Nov. 27 Monday, Dec. 18
Nov. 30 Thursday, Dec. 28 Monday, Jan. 15, 2024
Dec. 29 Thursday, Jan. 25, 2024 Thursday, Feb. 15, 2024
Water Tank